Integrated Digital Systems

IDS provided our core telecom solutions. Their intelligent CRM and call center helped us shorten customer service time by 40%.

The Asterisk-based communication system they built for us handles 10,000+ calls daily flawlessly. Their technical expertise and support have been exceptional.

From web development to mobile apps, they delivered exactly what we needed. Their 17 years of experience really shows in the quality of their work.

Their data-driven approach helped us optimise our call centre KPIs across multiple regions. Exceptional delivery and post-launch support.

Our new commercial website and internal dashboards launched smoothly and scaled with a major traffic spike during peak season.

They integrated Asterisk with our existing stack and improved call routing accuracy significantly. Uptime and reporting both improved.

Mobile onboarding and auth were delivered on time with strong security. The collaboration was efficient end-to-end.

The team automated dispatch and alerts; we reduced manual ops and saw faster SLA fulfilment within weeks.

They built a secure patient comms layer over Asterisk and modernised our appointment system with measurable outcomes.

Their web app modernisation reduced load times dramatically and improved our partner portal adoption.

Checkout conversion went up after their UX revamp and the new analytics pipelines gave us clarity on key funnels.

Dispatch tracking and notifications were streamlined; the control room now has real-time visibility across sites.